Firstly I was very impressed how John and his team handled our business at a distance of some 5000 miles with an 8 hour time zone difference. Without his support I would never have achieved the settlement that we due to me following my mother’s death. The process was conducted professionally and promptly. I was never left without an answer.John convinced me to push on when I was ready to give up and he succeeded in substantially improving the offer from the other party. A job well done.